Can I exchange a gift?

If you purchased an item at a Diptyque boutique or store counters:

With a purchase receipt, you may request an exchange within 7 days from the date of purchase.

The exchange item must be of equal or higher value. Should there be any price difference, the balance will need to be settled at the time of exchange.

Conditions for exchange:

-The item must be brand new and remain sealed.

-Original packaging must be retained.

-The item must not be personalized.

-The item must be in perfect condition, unused, unhandled, and undamaged.

If the item is defective:
The boutique team will provide an exchange service depending on the situation, and you are welcome to contact our Customer Service team for further assistance.

If the gift was purchased online
Only the person who made the purchase can initiate a return, and the refund will be made to the card used for payment.
For information on how to proceed, we invite you to consult our article: How can I make an online return?