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    Our Customer Care Service would be happy to help. Get in touch by email and we’ll respond from Monday to Friday, between 10am and 5pm (excluding holidays).

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    Are delivery and return fees refundable?

    For purchases of HKD 500 or above at the Diptyque online store, complimentary shipping is provided. 

    For orders of HKD 500 or below, a delivery fee of HKD 40 will apply. 

    If the order amount is HKD 500 or below and a return is requested, the delivery fee will not be refunded.

     

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