What to do if one of my items is delivered damaged or defective?

We do everything possible to resolve the issue quickly, as soon as you initiate a return request through your online account.
- Select "damaged or defective product"
- Check the box "I want a replacement of my item" if you wish to receive it again
If you prefer a refund, you can simply leave this box unchecked.

You can attach a note, detail, or photo of the observed defect. Each element helps us to respond to you accurately and carefully.