Topics

    Write to us

    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

    Write to us

    Product Advice

      • Is the packaging of Les Rituels de Soin products recyclable?

        As recycling guidelines may vary by region, we recommend referring to local guidelines. The list of boutiques offerin...

        See article
      • Are refills available everywhere?

        Refills are available on our website and in most of our Diptyque boutiques. Availability may vary by country and poin...

        See article
      • Where can I find information on the composition and traceability of Diptyque skincare products?

        Diptyque works closely with a selection of partners and suppliers to continuously improve the traceability, responsib...

        See article
      • Do Diptyque's skincare products contain allergens?

        Certain products may contain allergens, particularly those of natural origin (for example, from essential oils or pla...

        See article
      • Are Diptyque's skincare products suitable for pregnant women?

        There are no known restrictions on the use of products in the Bath & Body range during pregnancy or while breastfeedi...

        See article
      • Are Diptyque's skincare products dermatologically tested?

        All products in the Les Rituels de Soin range are dermatologically tested.

        See article
      See all 9 articles
      • Are your skincare products fragranced?

        All skincare products are fragranced. Fragrance is at the heart of all our creations, whether for yourself or for the...

        See article
      • Can I have a skincare bottle engraved?

        The Diptyque engraving service allows you to personalise skincare products that you wish to give as a gift, or to tre...

        See article
      • Can I apply the care products on the face or hair?

        Designed exclusively for the body, Diptyque care products are not suitable for the more delicate facial skin. However...

        See article
      • Are your skincare products suitable for my skin?

        Our collection of body care products accompanies daily routines with gentleness and sensoriality. The formulas, both ...

        See article
      • Where can I find the composition of care products?

        The list of ingredients, also known as the INCI list, is printed on the product's box or packaging if sold without a ...

        See article
      • Are there travel sizes?

        Certain skincare products are available in compact sizes (≤ 100 ml), ideal for traveling, slipping into a bag, or sim...

        See article
      See all 11 articles
      • How can I refill my classic candle?

        The new classic candle glass is now refillable. When only 5 mm of wax remains or the metal wick tab becomes visible, ...

        See article
      • How to choose the size of my candle?

        It all depends on the size of the room to be scented and the desired intensity.Different sizes are available:- Miniat...

        See article
      • What is the burning time of a candle?

        Several factors influence the burning time of a Diptyque candle: the size and ventilation of the room, the nature and...

        See article
      • What are the different scents offered by the House of Diptyque?

        Inspired by nature, the House has created a unique olfactory herbarium of more than 50 scents, categorized into five ...

        See article
      • How to choose my diffusion system?

        To choose the right diffusion system, it all depends on the room to be fragranced, the timing, the desired intensity ...

        See article
      • What is a Scented Wax Tablet?

        The Wax Tablet is a fragrancing object composed of a ceramic oval in Diptyque's iconic shape. It holds a scented wax ...

        See article
      See all 18 articles
      • How to choose your perfume?

        Choosing your perfume is a personal process that appeals to emotions and memories; it is an imaginary journey unique ...

        See article
      • What is the difference between an Eau de Parfum and an Eau de Toilette?

        An Eau de Toilette and an Eau de Parfum tell the same story, but each with its own perspective. The Eau de Toilette e...

        See article
      • Can I have my perfume bottle engraved?

        Our engraving service allows you to add a personal touch to the creations you wish to offer or to treat yourself.Avai...

        See article
      • Are Diptyque perfumes gender-free?

        Diptyque develops an artistic approach to perfume, extended through words and drawing. Freed from any notion of gende...

        See article
      • What are your olfactory universes?

        Diptyque invites you on a true sensory journey through four major olfactory families:- The hespéridés: they celebrate...

        See article
      • How to Perfume Yourself?

        For a delicate and enveloping trailSpray the eau de toilette or the eau de parfum from one shoulder to the other, pas...

        See article
      See all 20 articles