Back

      Topics

    Write to us

    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

    Write to us

    What to Do If My Order Is Returned to Sender?

    Sometimes a package is returned to us after several unsuccessful delivery attempts. In this case, you have two options:

    • Reshipping of your order
    • Or, if you prefer, a refund

    We invite you to contact our Customer Service. One of our advisors will check the tracking with the carrier and guide you to the most suitable solution.

    Was this article helpful?