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    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

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    What should I do if I received a different item from my order?

    Please keep the package and take some photos

    • The outside of the box
    • The products received
    • A sworn statement confirming non-receipt of the ordered item.

    Once we receive these items, our team will offer you the most suitable solution: reshipping the product or a refund.

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