Can I exchange an item purchased in-store?

If you made your purchase at a Diptyque store (excluding department stores), you have 30 days from the date of purchase to exchange it, upon presentation of the receipt or gift receipt.
The exchange is possible for an item of equal or greater value. Any difference can be settled on site.
The exchange conditions require that your items be:
- New and still sealed
- Kept in their original packaging
- Not personalized
- In perfect condition (neither used, handled, nor damaged)

If the item has a defect
Our store teams are available for a replacement or repair, as appropriate. Our Customer Relations Service remains at your disposal if needed.