What to do if my product changes in texture, smell, or color?

As a precaution, it is best not to use your skincare product if you notice any unusual changes such as texture, smell, or color.

Then check:

- The PAO indicated on the container: the Period After Opening shown by an open jar symbol followed by a number of months (e.g. 12M)

- The purchase date

- Whether storage conditions have been respected: kept away from heat, humidity, and light, product properly closed

Note regarding the Comforting Cleansing Solution: the color of the soap may change due to the natural nature of its ingredients. This does not affect its quality or use, only its appearance.

If in doubt, our Customer Relations Service is available to guide you.