Back

      Topics

    Write to us

    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

    Write to us

    How can I track my order?

    You'll receive a shipping notification email with tracking details once your order ships.

    If you have a Diptyque account, you can also find tracking information in the "My Orders" section.

    Note: The shipping notification email for Canada will not include tracking information. Please contact Customer Service for your tracking number. 

    Was this article helpful?