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    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

    Write to us

    What to do if I have not received my shipping notification email?

    Please be sure to check your spam or junk mail folders.

    If you cannot find the email, please contact our Customer Service team directly for assistance. 

    If you have a Diptyque account, you can also track your deliveries in the "My Orders" section. 

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