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    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

    Write to us

    What should I do if one of my items is delivered damaged?

    To help us provide a fast, tailored resolution, please send us clear photos of:

    • the outer parcel/box (ideally including the shipping label),
    • the damaged product (a full‑item photo and a close‑up of the damage).
    • Photos of the inside packaging are also helpful.

    Please keep the product and its packaging until you have contacted Customer Service. 

     

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