Can I return an online order at a Diptyque store?

You may visit any Diptyque boutique for assistance in initiating your online return. Simply provide your order number and an associate will assist with your return shipment.

Please note, the boutique will collect your return and ship it back to our warehouse where your refund will be processed. No refunds are issued in-store.

The processing time for your refund is estimated to be 14 business days from the date of receipt.

You will receive an email confirmation once the return has been processed, and the funds should then reflect in your account in 3 - 5 business days depending on who you bank with.