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    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

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    Can my refund be issued to a different payment method?

    Refunds can only be issued to the original method of payment used.

    If the card used for your purchase has been canceled, the refund will be issued to the replacement card, provided it is linked to the same bank account. If the account has been closed, we invite you to work directly with your bank, as they will typically issue the refund in the form of a check.

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