What should I do if my product changes in texture, smell, or color?

As a precaution, it is best not to use your product if you notice any unusual change in its texture, scent, or color.

We recommend checking:

- The PAO indicated on the packaging. The Period After Opening is shown by an open jar symbol followed by a number of months (for example, 12M)

- The purchase date

- That storage conditions have been respected: kept away from heat, humidity, and light, and the product properly closed after use

Please note regarding the Softening and comforting wash for the hands and the Nurturing cleansing gel: the color of the soap may vary due to the natural source of its ingredients. This may alter the appearance, but has no effect on either the product's quality or use. 

If you have any questions or concerns, please contact our Customer Service.