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    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

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    Which items can be engraved?

    Engraving is available for a selection of the Maison’s most iconic creations, both in select boutiques and on our website.

    In boutiques

    Products eligible for engraving include:

    - Candles: small candles, classic candles, Les Mondes de Diptyque candles 

    - Fragrances: Les Essences de Diptyque, Eau de Parfum, Eau de Toilette 100ml, solid perfumes

    We invite you to check which boutiques offer this service via the “Find your nearest boutique” link.  

    Online

    Engravable items include:

    - Candles: classic candles, large candles (excluding the 34 boulevard Saint Germain candle), and Les Mondes de Diptyque candles

    - Fragrances: Les Essences de Diptyque, and  Eau de Toilette 100 ml

    See all engraving options here

    In accordance with our return policy, personalized products cannot be returned, exchanged, or refunded. 

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