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    Nous écrire

    Notre service relation clientèle est à votre disposition. Par e-mail, par téléphone ou par messagerie instantanée, nous vous répondons du lundi au vendredi de 10h à 19h et le samedi de 10h à 17h (hors jours fériés).

    Nous écrire

    Is a signature required upon receipt of my order?

    It depends on the chosen delivery method.

    • Standard delivery (Colissimo) :

    The parcel is delivered upon presentation of the QR code linked to your order. The package can be received by you or by any person present at the address holding this QR code.
    In case of absence, a delivery notice is left. A new delivery attempt is scheduled for the next day. If it fails, your package is deposited at the nearest post office, where it will be available for 15 days.
    You can also reschedule the delivery or choose a pickup via laposte.fr, using your tracking number.

    • Express delivery (Chronopost) : New: delivery by QR code like Colissimo

    In this case, a signature is required. The package can be handed over to any person present at the indicated address.

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