Back

      Topics

    Write to us

    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

    Write to us

    Purchase and Payment

      • How to place an order online?

        Browse our website and select the creations of your choice by clicking on “Add to cart”. Once you have finished your ...

        See article

      • Is there a purchase limit per order?

        If you are an individual, and for a standard order, you can purchase up to 5 units per item.If you are a business, we...

        See article

      • Can I place a bulk order?

        Exceptional orders for events or professional use receive special attention. We invite you to contact our Customer Re...

        See article

      • What to do if I have not received the order confirmation email?

        Remember to check your spam or junk mail folders.If nothing appears, we invite you to contact our Customer Relations ...

        See article

      • Can I pick up my online order in store?

        Unfortunately, this option is currently unavailable in this region. 

        See article

      • Where can I find the Online Product Terms and Conditions of Sale?

        They are accessible via the link located at the bottom of our website. You can also view them here.Our Customer Relat...

        See article
      See all 9 articles

      • Where to find the nearest store?

        Find all our stores as well as their opening hours in the "Find your store" section The services offered in each of t...

        See article

      • How to reserve a product in store?

        Unfortunately, this service is currently unavailable in this region. 

        See article

      • How to check product availability in store?

        Unfortunately, this service is currently unavailable in this region. 

        See article

      • Can I benefit from tax refund on my in-store purchases?

        You can benefit from a tax refund on your in-store purchases if you reside outside the European Union.The tax refund ...

        See article

      • Do you offer gift cards?

        We do not offer gift cards, but a signature Gift Box.You create your selection; we wrap it with care. Our signature G...

        See article

      • The Diptyque Gift

        Sense of colour and texture, delicacy of the gesture... The art of the Diptyque gift reflects attention to every deta...

        See article

      • Do you offer corporate gifts?

        To celebrate a partnership, thank a team, or mark a special occasion, Diptyque offers an exclusive personalization se...

        See article

      • Can I cancel or modify my online order?

        If your order was placed less than an hour ago, our Customer Service will do everything possible to adjust the delive...

        See article

      • What payment methods are accepted?

        OnlineYou have the option to pay for your purchases using the following payment methods: Credit card: Visa, Mastercar...

        See article

      • When is my card charged?

        Your bank card is charged only at the time your order is shipped. A confirmation email is then sent to you. 

        See article

      • Is my payment secure?

        The security of your data is an absolute priority. We use advanced encryption technologies to protect all information...

        See article

      • What to do if my payment is declined?

        Your order is then automatically cancelled and you will not be charged. We invite you to contact our Customer Relatio...

        See article

      • How to access my invoice?

        Your invoice is sent to you by email at the time your order is shipped. It is not physically included in the package ...

        See article

      • Can I change the billing address of my order?

        Once your order is confirmed, it is no longer possible to change the billing address.

        See article
      See all 7 articles