Purchase and Payment

• Order Online

  

  • How to Place an Order Online?

    Browse our website and select the creations of your choice by clicking on “Add to Cart”.Once you have finished your s...

    See article

  • Is there a purchase limit per order?

    If you are an individual, and for a standard order, you can purchase up to 5 units per item.If you are a business, we...

    See article

  • Can I order in large quantities?

    Exceptional orders for events or professional use receive special attention. We invite you to contact our Customer Re...

    See article

  • What to do if I have not received the order confirmation email?

    Remember to check your spam or junk mail folders.If nothing appears, we invite you to contact our Customer Relations ...

    See article

  • Can I pick up my online order in store?

    If you are in the Paris region, two services are offered to you:E-reservation (reservation without online payment)You...

    See article

  • Where can I find the Online Product Terms and Conditions?

    They are accessible via the link located at the bottom of our website. You can also consult them here.Our Customer Re...

    See article

  See all 9 articles

• Shop In-Store

  

  • Where to find the nearest store?

    Find all our stores as well as their opening hours in the "Find your store" section.The services offered in each of t...

    See article

  • How to reserve a product in store?

    You have two options.By e-reservationGo to the product page that interests youClick on “Availability in store”Select ...

    See article

  • How to check product availability in store?

    Product availability in store is updated in real time. You can check it in three ways:Directly on our website, by cli...

    See article

  • Can I benefit from tax-free shopping on my in-store purchases?

    You can benefit from tax-free shopping on your in-store purchases if you reside outside the European Union.Tax-free s...

    See article

• Give a Gift

  

  • What gift services do you offer on your site?

    We offer an online personalised engraving service for certain product categories, including classic candles, Les Mond...

    See article

  • Do you offer gift cards?

    We do not offer gift cards, but we do have a signature Gift Box.You create your selection; we carefully wrap it. Our ...

    See article

  • The Diptyque Gift

    Sensibility for colour and texture, delicacy of the gesture... The art of the Diptyque gift reflects attention to eve...

    See article

  • Do you offer corporate gifts?

    To celebrate a partnership, thank a team, or mark a special occasion, Diptyque offers an exclusive personalization se...

    See article

• Modify and Cancel an Order

  

  • Can I cancel or modify my online order?

    If your order was placed less than an hour ago, our Customer Service team will do everything possible to adjust the d...

    See article

• Payment & Invoice

  

  • What payment methods are accepted?

    OnlineYou can pay for your purchases using the following payment methods: Bank card: Visa, Mastercard, American Expre...

    See article

  • When is my card charged?

    Your bank card is charged when payment for your order is processed. A confirmation email is then sent to you.

    See article

  • Is my payment secure?

    The security of your data is an absolute priority. We use advanced encryption technologies to protect all information...

    See article

  • What to do if my payment is declined?

    Your order is then automatically cancelled and you will not be charged. We invite you to contact our Customer Service...

    See article

  • How do I access my invoice?

    You can access your invoice from your order confirmation email, where it can be viewed and downloaded. It is not phys...

    See article

  • Can I change the billing address of my order?

    Once your order is confirmed, it is no longer possible to change the billing address.

    See article

  See all 7 articles