Returns and Refunds

• Make a Return

  

  • How to get a new return label?

    You can generate a new return label at any time, in a few simple steps, via our dedicated portalSimply:- Enter your o...

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  • Can I return an item purchased in-store?

    Purchases made in Diptyque boutiques (excluding department stores) can be exchanged or refunded within 30 days from t...

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  • Can I return an item ordered online?

    If you made your purchase on our website, you have 30 days from the delivery date to return it to us.The return condi...

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  • Can I return an online purchase in-store?

    If your item was purchased online, it must be returned through our website and not in-store.

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  • How can I make an online return?

    To simplify your return, you can generate a prepaid label at any time via our dedicated portal.Simply enter your orde...

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  • What to do if one of my items is delivered damaged or defective?

    We do everything possible to resolve this quickly, as soon as you initiate a return request via your online account.-...

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• Request an Exchange

  

  • Can I exchange a personalized item?

    A personalized creation is unique… and therefore final. In accordance with our return policy, personalized products c...

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  • Can I exchange an item purchased in-store?

    If you made your purchase in a Diptyque boutique (excluding department stores), you have 30 days from the date of pur...

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  • Can I exchange an item purchased online in store?

    If your item was purchased online, it must be returned through our website and not in store.To find out the procedure...

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  • Can I exchange a gift?

    If the gift was purchased in-storeYou have 30 days from the date of purchase to exchange it for an item of equivalent...

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• Obtain a Refund

  

  • Are delivery and return fees reimbursed?

    For a simple and free return, you can generate a prepaid return label at any time via our dedicated portal.If you cho...

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  • Can I be refunded to a different payment card than the one used for the purchase?

    For security reasons, the refund is only made to the card used for the payment of the order.It is therefore unfortuna...

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  • Can I get a refund for a gift?

    The refund is made exclusively to the payment method used at the time of purchase. It is therefore directly issued to...

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  • What are the refund timeframes?

    We commit to refunding you within a maximum period of 14 days from the receipt of your returned products.Once the ref...

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