Topics

    Write to us

    Our Customer Care Team is at your service. For assistance, please contact us via email, phone, or instant message. We are available to respond to your enquiries +44 (0)808 501 5907, open from 9am to 6pm Monday to Friday and from 9am to 4pm on Saturdays. (excluding public and bank holidays).

    Write to us

    Product advice

      • Can I apply the body care products to my face or hair?

        Exclusively formulated for the body, Diptyque care products are not suitable for the more delicate skin of the face. ...

        See article
      • Are your skincare products scented?

        Our skincare products are inspired by the Mediterranean, inviting you on a sensory journey of fragrant discoveries. E...

        See article
      • Where can I find the composition of skincare products?

        The list of ingredients, also known as the INCI list, is displayed on the product box or directly on the bottle if so...

        See article
      • Are there travel sizes available?

        Some products are available in compact sizes (100 ml or less), making them easy to take with you, including:- Luxurio...

        See article
      • How should I store my skincare products?

        Just a few simple steps are all it takes to extend the life of your products and preserve their quality. Small but es...

        See article
      • What is the average shelf life of a skincare product once opened?

        The shelf life of each product varies according to its composition. Please refer to the PAO (Period After Opening) in...

        See article
      See all 9 articles
      • How do I care for my diptyque candle?

        For the first use, I recommend letting the candle burn for 2 or 3 hours, until the entire surface of the wax has beco...

        See article
      • Can I have my creations engraved?

        Available for the Maison's most iconic objects, engraving is offered in selected boutiques and on the website. In bou...

        See article
      • What can I do if my candle glass turns black?

        Black marks can be removed when the candle is extinguished using a cloth soaked in hot soapy water or by using La Dro...

        See article
      • How can I care for my candle?

        An exceptional handcrafted creation, your Diptyque candle deserves the utmost care. Here are some tips to optimise it...

        See article
      • How do I choose the right size for my candle?

        It all depends on the size of the room you wish to scent and the intensity you are looking for. Different formats are...

        See article
      • How does an Hourglass work?

        The Hourglass is a unique object designed for close-range olfactory diffusion. To activate it, simply turn it over an...

        See article
      See all 23 articles
      • What is the difference between Eau de Parfum and Eau de Toilette?

        Eau de Parfum is not simply an Eau de Toilette with a higher concentration.It is a different interpretation of the ol...

        See article
      • Can I personalise a perfume gift box?

        In store, it is possible to personalise your gift box with a unique touch: your initials can be added to the box, you...

        See article
      • Are Diptyque fragrances gender-free?

        Diptyque approaches fragrance as an art, expressed through words and illustration. Free from any notion of gender, ea...

        See article
      • What are your olfactory universes?

        Diptyque invites you on a true sensory journey through four major olfactory families: Citrus: celebrating citrus frui...

        See article
      • How to apply perfume?

        For a delicate and enveloping trailSpray your Eau de Toilette or Eau de Parfum from one shoulder to the other, passin...

        See article
      • How can I discover my ideal Diptyque fragrance?

        The best way to discover a fragrance is to experience it on your skin, as each scent develops uniquely depending on y...

        See article
      See all 14 articles