Shipping & Delivery

• Know Delivery Methods and Times

  

  • Where can I have my order delivered?

     We offer delivery to many countries:AMERICAS  United States Canada   France Monaco French Guiana French Polynesia ...

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  • What are the delivery times, methods, and fees?

    To offer you the best possible experience, several delivery options are available.In FranceIn mainland France, Corsic...

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• Track an Order

  

  • How can I track my order?

    As soon as your order is shipped, you will receive a confirmation email containing a tracking link. This link becomes...

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  • What to do if my order is returned to the sender?

    Sometimes a parcel is returned to us after several unsuccessful delivery attempts. In this case, you have two options...

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  • What to do if my order tracking does not update?

    We invite you to contact our Customer Service.An advisor will then check its progress with the carrier and assist you...

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  • What to do if I have not received the shipping email?

    Be sure to check your spam or junk mail folders.If nothing appears, we invite you to contact our Customer Service Dep...

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• Change a Delivery

  

  • What to do if you are absent during delivery?

    With standard delivery, you will receive an email indicating where to collect it, at a collection point near your hom...

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  • Can I change the delivery address after placing an order?

    If your order was confirmed less than an hour ago, our Customer Service will do everything possible to adjust the del...

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  • What to do if the delivery address is incorrect or incomplete?

    If you have received a request for clarification or notice an inaccuracy, we invite you to contact our Customer Relat...

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• Report a Delivery Issue

  

  • What to do if my package is marked as "delivered" but I have not received it?

    We invite you to perform some checks:Check your mailboxVerify with your caretakerAsk your neighbours, who may have re...

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  • What should I do if my order is delivered incomplete?

    We invite you to contact our Customer Service.To better understand what happened, an advisor may ask you for some add...

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  • What should I do if I received an item different from my order?

    Please keep the package and take some photosThe outside of the boxThe products receivedA sworn statement confirming t...

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  • What should I do if one of my items is delivered damaged?

    Please keep the package and take some photos of:The outside of the boxThe labelThe damaged areasThe products damaged ...

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