Topics

    Write to us

    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

    Write to us

    Product Advice

      • Are your body care products scented?

        Fragrance is at the heart of each of our creations, whether they are for the home or personal use. With skin-friendly...

        See article
      • Can I have a care bottle engraved?

        The Diptyque engraving service allows you to personalize care products that you wish to give as a gift or to treat yo...

        See article
      • Can I apply the skincare products to my face or hair?

        Exclusively designed for the body, Diptyque skincare products are not suitable for the more delicate skin of the face...

        See article
      • Are your skincare products suitable for my skin?

        Our collection of body care products accompanies your daily routine with gentleness and sensoriality. The formulas, b...

        See article
      • Where can I find the composition of skincare products?

        The list of ingredients, also known as the INCI list, is shown on the product box or directly on the bottle if it is ...

        See article
      • Are there travel-size formats?

        Select skincare products are available in carry-on friendly sizes, ideal for travel. These include:- Luxurious balm -...

        See article
      See all 11 articles
      • How do I use my home fragrance diffuser?

        You will find the assembly instructions inside the product box.Designed to stand the test of time and be refilled end...

        See article
      • What are the best practices and maintenance tips for scented cartridges?

        Scented cartridges are used with home diffusers (electric diffuser and electric wall diffuser) as well as for the car...

        See article
      • How do I use my car diffuser?

        You will find the assembly instructions inside the product box.You can choose a cartridge with a different fragrance ...

        See article
      • How do I use my electric diffuser for the home?

        You will find the assembly instructions inside the product box.For optimal diffusion, it is recommended to use the el...

        See article
      • How do I use my electric wall diffuser?

        The Electric Wall Diffuser is part of the "Un Air de Diptyque" collection. It is original and unique due to its exclu...

        See article
      • How do I use my hourglass?

        You will find the assembly instructions inside the product box. Simply flip the hourglass to start its diffusion cyc...

        See article
      See all 8 articles
      • How do I care for my diptyque candle?

        For the first use, I recommend letting the candle burn for 2 or 3 hours, until the entire surface of the wax has beco...

        See article
      • How do I choose the right candle size?

        It all depends on the size of the room you want to scent and the desired intensity. Different sizes are available: - ...

        See article
      • What is the burn time of a candle?

        Several factors influence the burn time of a Diptyque candle: the size and ventilation of the room, the nature and co...

        See article
      • What are the different scents offered by Diptyque?

        Inspired by nature, the Maison has created a unique olfactory herbarium of over 50 scents, categorized into five fami...

        See article
      • How do I choose my diffusion system?

        Choosing the right diffusion method depends on the space you wish to scent, the moment of use, and the intensity, dur...

        See article
      • What is a Scented Oval?

        The Scented Oval is a scenting object composed of an oval-shaped ceramic piece in Diptyque’s iconic form. It holds a ...

        See article
      See all 24 articles
      • How to choose your perfume?

        Choosing your perfume is a personal process that appeals to emotions and memories; it is an imaginary journey unique ...

        See article
      • What is the difference between an Eau de Parfum and an Eau de Toilette?

        An Eau de Toilette and an Eau de Parfum tell the same olfactory story, each offering its own interpretation. The Eau ...

        See article
      • Can I have my fragrance bottle engraved?

        Our engraving service allows you to add a personal touch to the creations you choose, whether as a gift or for yourse...

        See article
      • Are Diptyque fragrances gender-free?

        At Diptyque we embrace the spirit of individuality, going beyond traditional gender and cultural conventions. We focu...

        See article
      • What are your olfactory families?

        Diptyque invites you on a true sensory journey through four main olfactory families:- Citrus: Citrus fragrances alway...

        See article
      • How to apply fragrance?

        For a delicate and enveloping scent trailSpray the eau de toilette or eau de parfum from one shoulder to the other, p...

        See article
      See all 20 articles