Purchase and Payment
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How to place an order online?
Browse our website and select the creations of your choice by clicking on “Add to cart”. Once you have finished your ...
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Is there a purchase limit per order?
If you are an individual, and for a standard order, you can purchase up to 5 units per item.If you are a business, we...
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Can I place a bulk order?
Exceptional orders for events or professional use receive special attention. We invite you to contact our Customer Re...
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What should I do if I haven't received the order confirmation email?
Remember to check your spam or junk mail folders.If nothing appears, we invite you to contact our Customer Relations ...
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Can I collect my online order in store?
Unfortunately, this option is currently unavailable in this region.
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Where can I find the General Terms and Conditions of Online Product Sales?
They are accessible via the link located at the bottom of our website. You can also view them here.Our Customer Relat...
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Where can I find the nearest shop?
Find all our stores as well as their opening hours in the "Find your store" section The services offered in each of t...
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How to check the availability of a product in store?
Unfortunately, this service is currently unavailable in this region.
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Can I benefit from a tax refund on my in-store purchases?
You can benefit from a tax refund on your in-store purchases if you reside outside the European Union.The tax refund ...
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Do you offer gift cards?
We do not offer gift cards, but a signature Gift Box.You create your selection; we wrap it with care. Our signature G...
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The Diptyque Gift
Sense of colour and texture, delicacy of the gesture... The art of the Diptyque gift reflects attention to every deta...
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Do you offer corporate gifts?
To celebrate a partnership, thank a team or mark a special occasion, Diptyque offers an exclusive personalisation ser...
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Can I cancel or modify my online order?
If your order was placed less than an hour ago, our Customer Service will do everything possible to adjust the delive...
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What payment methods are accepted?
OnlineYou have the option to pay for your purchases using the following payment methods: Credit card: Visa, Mastercar...
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When is my card charged?
Your bank card is charged only at the time your order is shipped. A confirmation email is then sent to you.
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Is my payment secure?
The security of your data is an absolute priority. We use advanced encryption technologies to protect all information...
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What should I do if my payment is declined?
Your order is then automatically cancelled and you will not be charged. We invite you to contact our Customer Relatio...
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How can I access my invoice?
Your invoice is sent to you by email at the time your order is shipped. It is not physically included in the package ...
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Can I change the billing address for my order?
Once your order has been confirmed, it is no longer possible to change the billing address.
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