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    Our Customer Care Team is at your service. For assistance, please contact us via email, phone, or instant message. We are available to respond to your enquiries +44 (0)808 501 5907, open from 9am to 6pm Monday to Friday and from 9am to 4pm on Saturdays. (excluding public and bank holidays).

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    Diptyque & You and Customer Account

      • What is Diptyque & You?

        This refers to all the benefits we offer to our customers who have a customer account. At Diptyque, every encounter i...

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      • What are the benefits of having a Diptyque & You account?

        As a customer with a Diptyque account, we are pleased to offer you:A welcome giftA birthday gift, if you provide your...

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      • How to stay informed about Diptyque & You benefits?

        When creating your account, simply consent to receive our communications by email, SMS, phone and/or mail. You can ad...

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      • How to create an account?

        Go to the My Account section on our website. It only takes a few moments to register.

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      • How can I modify or delete my account?

        From your personal area, you can at any time: Update your personal information Change your password Manage your conta...

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      • How can I reset my password?

        Go to the “My Account” section, then click on “Forgot password?”. You will receive an email to set a new password.

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      • I have an in-store account. Do I need to create an online account?

        If you already have an online account, it will be active the next day in-store.If you have an in-store account, it is...

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      • Why subscribe to the Diptyque newsletter?

        To build a special connection with the Maison. You will receive correspondence tailored to you: new product launches,...

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      • How can I subscribe or unsubscribe?

        You can subscribe at any time by entering your email address at the bottom of our homepage, in the "Let's keep in tou...

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