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    Our Customer Care Service would be happy to help. Get in touch by email and we’ll respond from Monday to Friday, between 10am and 5pm (excluding holidays).

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    Purchase and Payment

      • How to place an order online?

        Please visit our website and click “Add to Cart” to select your desired items.Once you have finished selecting, go to...

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      • Is there a purchase limit per order?

        For individual customers, the maximum quantity allowed per item for a standard order is 5 units. 

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      • Can I place a bulk order?

        For orders related to special events or professional purposes, kindly contact our Customer Service team. 

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      • What to do if I have not received the order confirmation email?

        We kindly ask you to check your spam folder. Should you still not find any emails, please reach out to our Customer S...

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      • Can I pick up my online order in store?

        DIPTYQUE E-boutique and physical boutique operates on two different system, we are not able to process payment online...

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      • Where can I find the Online Product Terms and Conditions ?

        You can access them via the link at the bottom of our website, or view them directly here. If you have any questions,...

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      • Where to find the nearest store?

        You can view all our store locations and opening hours in the “Find Your Store” section. Details of the services avai...

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      • How to check product availability in store?

        Not applicable in HK

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      • Can I benefit from tax refund on my in-store purchases?

        Hong Kong has a duty-free import policy and no VAT or sales tax, no tax refund is applicable, regardless of whether y...

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      • Do you offer gift cards?

        Diptyque does not currently offer gift cards, but we do provide Diptyque’s exclusive gift packaging service.You may f...

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      • Le Cadeau Diptyque

        Diptyque’s art of gifting showcases a keen sensitivity to color and texture, along with a refined mastery of movement...

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      • Do you offer corporate gifts?

        To celebrate a partnership, thank a team, or mark a special occasion, Diptyque offers an exclusive customization serv...

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      • Can I cancel or change my online order?

        If your order was confirmed within the past hour, our Customer Service team will make every effort to modify the deli...

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      • What payment methods are accepted?

        OnlineYou have the option to pay for your purchases using the following payment methods:Credit card: Visa, Mastercard...

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      • When will my credit card be charged?

        Your credit card will be charged after the order has been successfully placed, and you will receive a confirmation em...

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      • Is my payment secure?

        Protecting your data is our priority. We use advanced encryption to keep your information safe, including: Your card ...

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      • What to do if my payment is declined?

        Your order will be automatically cancelled, and no charges will be applied.If needed, we recommend contacting our cus...

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      • How do I access my invoice?

        Your electronic invoice will be sent to you by email when your order is shipped. To protect your privacy, especially ...

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      • Can I change the billing address of my order?

        Once your order is confirmed, it is no longer possible to change the billing address.

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