Purchase and Payment
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How to place an order online?
Browse our website and select the creations of your choice by clicking on “Add to cart”.Once your selection is comple...
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Is there a purchase limit per order?
If you are an individual, and for a standard order, you can purchase up to 5 units per item.If you are a business, we...
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Can I place a bulk order?
Special orders for events or professional use receive particular attention. We invite you to contact our Customer Ser...
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What to do if I have not received the order confirmation email?
Remember to check your spam or junk mail folders.If nothing appears, we invite you to contact our Customer Relations ...
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Can I pick up my online order in-store?
If you are in the Paris region, two services are offered to you:E-reservation (reservation without online payment)You...
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Where can I find the Terms and Conditions for Online Product Sales?
They are accessible via the link located at the bottom of our website. You can also view them here.Our Customer Relat...
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Where to find the nearest store?
Find all our stores along with their opening hours in the "Find your store" section.The services offered in each of t...
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How to reserve a product in store?
You have two options.By e-reservationGo to the product page that interests youClick on “Availability in store”Select ...
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How to check product availability in store?
Product availability in store is updated in real time. You can check it in three ways:Directly on our website, by cli...
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Can I benefit from tax-free shopping on my in-store purchases?
You can benefit from tax-free shopping on your in-store purchases if you reside outside the European Union.Tax-free s...
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What gift services do you offer on your site?
We offer an online personalized engraving service for certain product categories, including classic candles, Les Mond...
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Do you offer gift cards?
We do not offer gift cards, but a signature Gift Box.You create your selection; we carefully wrap it. Our signature G...
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The Diptyque Gift
A sense of color and texture, delicacy of the gesture... The art of the Diptyque gift reflects attention to every det...
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Do you offer corporate gifts?
To celebrate a partnership, thank a team, or highlight a special occasion, Diptyque offers an exclusive personalizati...
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Can I cancel or modify my online order?
If your order was placed less than an hour ago, our Customer Service will do everything possible to adjust the delive...
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What payment methods are accepted?
OnlineYou can pay for your purchases using the following payment methods: Credit card: Visa, Mastercard, American Exp...
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When is my card charged?
Your bank card is charged when payment for your order is processed. A confirmation email is then sent to you.
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Is my payment secure?
The security of your data is an absolute priority. We use advanced encryption technologies to protect all information...
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What to do if my payment is declined?
Your order is then automatically cancelled and you will not be charged.We invite you to contact our Customer Service ...
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How do I access my invoice?
You can access your invoice from your order confirmation email, where it can be viewed and downloaded. It is not phys...
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Can I change the billing address of my order?
Once your order has been confirmed, it is no longer possible to change the billing address.
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