Shipping and Delivery

• Know Delivery Methods and Times

  

  • Where can I have my order delivered?

    AMERICAS  United-States Canada   France Monaco French Guiana French Polynesia Guadeloupe Martinique Mayotte New cal...

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  • What are the delivery times, methods, and fees?

    To offer you the best possible experience, several delivery options are available to you.In Europe Delivery within 2 ...

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• Track an Order

  

  • How can I track my order?

    As soon as the shipment is made, you will receive a confirmation email containing a tracking link. This link becomes ...

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  • What should I do if my order is returned to the sender?

    Sometimes a package is returned to us after several unsuccessful delivery attempts. In this case, you have two option...

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  • What should I do if my order tracking is not updating?

    We invite you to contact our Customer Service.An advisor will then check the progress with the carrier and assist you...

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  • What should I do if I haven’t received the shipping email?

    Remember to check your spam or junk mail folders.If nothing appears, we invite you to contact our Customer Service. 

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• Change a Delivery

  

  • Can I change the delivery address after placing an order?

    If your order was confirmed less than an hour ago, our Customer Service will do everything possible to adjust the del...

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  • What to do if the delivery address is incorrect or incomplete?

    If you have received a request for clarification or notice an error, we invite you to contact our Customer Relations ...

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• Report a Delivery Issue

  

  • What should I do if my parcel is marked as "delivered" but I have not received it?

    We invite you to perform a few checks:Check your mailboxVerify with your caretakerAsk your neighbours, who may have r...

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  • What should I do if my order is delivered incomplete?

    We invite you to contact our Customer Relations Service.To better understand what happened, an advisor may ask you fo...

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  • What should I do if I received an item different from my order?

    Please keep the package and take some photosThe outside of the boxThe products receivedA sworn statement confirming t...

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  • What should I do if one of my items is delivered damaged?

    Please keep the package and take some photosThe outside of the boxThe labelThe damaged areasThe products damaged duri...

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