Returns and Refunds

• Make a Return

  

  • Can I return an item purchased in-store?

    Purchases made in Diptyque boutiques (excluding department stores) can be exchanged or refunded within 30 days from t...

    See article

  • Can I return an item ordered online?

    If you made your purchase on our website, you have 30 days from the delivery date to return it to us.The return condi...

    See article

  • Can I return in store a product purchased online?

    If your item was purchased online, it must be returned through our website and not in store.

    See article

  • How can I make a return online?

    To simplify your return, a prepaid label is usually included in your package. If it is missing or lost, you can gener...

    See article

  • What should I do if one of my items is delivered damaged or is defective?

    We do everything we can to resolve this quickly, as soon as you initiate a return request via your online account or ...

    See article

  • How to return an item using a different carrier?

    To simplify your process, we provide you with a prepaid return label. It is free of charge and guarantees secure and ...

    See article

  See all 7 articles

• Request an Exchange

  

  • Can I exchange an item purchased in store?

    If you made your purchase in a Diptyque store (excluding department stores), you have 30 days from the date of purcha...

    See article

  • Can I exchange in store an item purchased online?

    If your item was purchased online, it must be returned via our website and not in store. To find out how to proceed, ...

    See article

  • Can I exchange a gift?

    If the gift was purchased in-storeYou have 30 days from the date of purchase to exchange it for an item of equal or g...

    See article

• Obtain a Refund

  

  • Are delivery and return fees refunded?

    For a simple and free return, each order includes a prepaid return label. If you choose to return your entire order, ...

    See article

  • Can I be refunded to a different payment card than the one used for the purchase?

    For security reasons, the refund is only made to the card used for the payment of the order.It is therefore unfortuna...

    See article

  • Can I get a refund for a gift?

    The refund is made exclusively to the card used at the time of purchase. It is therefore sent directly to the person ...

    See article

  • What are the refund processing times?

    We commit to refunding you within a maximum period of 14 days from the receipt of your returned products.Once the ref...

    See article