Purchase and Payment

• Order Online

  

  • How to Place an Order Online?

    Browse our website and select the creations of your choice by clicking “Add to Cart.”Once your selection is complete,...

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  • Is there a purchase limit per order?

    If you are an individual, and for a standard order, you can purchase up to 5 units per item.If you are a business, we...

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  • Can I place a large quantity order?

    Special orders for events or professional use receive particular attention. We invite you to contact our Customer Rel...

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  • What to do if I have not received the order confirmation email?

    Be sure to check your spam or junk mail folders.If nothing appears, we invite you to contact our Customer Relations S...

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  • Can I pick up my online order in store?

    If you are in the Paris region, two services are offered to you:E-reservation (reservation without online payment)You...

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  • Where can I view the Online Product Terms and Conditions of Sale?

    They are accessible via the link located at the bottom of our website. You can also view them here.Our Customer Relat...

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• Shop In-Store

  

  • Where to find the nearest store?

    Find all of our stores along with their opening hours in the "Find your store" section.The services offered in each o...

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  • How to reserve a product in-store?

    You have two options.By e-reservationGo to the product page you are interested inClick on "Store availability"Select ...

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  • How to Check Product Availability in Store?

    Product availability in store is updated in real time. You can check it in three ways:Directly on our website, by cli...

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  • Can I benefit from tax refund on my in-store purchases?

    You can benefit from a tax refund on your in-store purchases if you reside outside the European Union.The tax refund ...

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• Give a Gift

  

  • What gift services do you offer on your site?

    We offer an online personalized engraving service for certain product categories, including classic candles, Les Mond...

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  • Do you offer gift cards?

    We do not offer gift cards, but we do have a Signature Gift Box.You create your selection; we carefully wrap it. Our ...

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  • Le Cadeau Diptyque

    Sensibility to color and texture, delicacy of gesture... The art of the Diptyque gift reflects attention to every det...

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  • Do you offer corporate gifts?

    To celebrate a partnership, thank a team, or mark a special occasion, Diptyque offers an exclusive personalization se...

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• Modify and Cancel an Order

  

  • Can I Cancel or Modify My Online Order?

    If your order was placed less than an hour ago, our Customer Service team will do their best to adjust the delivery a...

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• Payment & Invoice

  

  • What payment methods are accepted?

    OnlineYou can pay for your purchases using the following payment methods: Credit card: Visa, Mastercard, American Exp...

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  • When is my card charged?

    Your bank card is charged when payment for your order is processed. A confirmation email is then sent to you..

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  • Is my payment secure?

    The security of your data is an absolute priority. We use advanced encryption technologies to protect all information...

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  • What to Do If My Payment Is Declined?

    Your order is then automatically cancelled and you will not be charged. We invite you to contact our Customer Service...

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  • How do I access my invoice?

    You can access your invoice from your order confirmation email, where it can be viewed and downloaded. It is not phys...

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  • Can I change the billing address of my order?

    Once your order is confirmed, it is no longer possible to change the billing address.

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