Returns and Refunds
-
-
Can I return an item purchased in-store?
Purchases made in Diptyque boutiques (excluding department stores) can be exchanged or refunded within 30 days from t...
See article -
Can I return an item ordered online?
If you made your purchase on our website, you have 30 days from the delivery date to return it to us.Return condition...
See article -
Can I return a product purchased online in-store?
If your item was purchased online, it must be returned through our website and not in-store.
See article -
How can I make an online return?
To simplify your return, a prepaid label is usually included in your package. If it is missing or lost, you can gener...
See article -
What to do if one of my items is delivered damaged or defective?
We do everything possible to resolve this quickly, as soon as you initiate a return request via your online account o...
See article -
How to make a return using a different carrier?
To simplify your process, we provide you with a prepaid return label. It is free and guarantees secure and optimized ...
See article
-
-
-
Can I exchange an item purchased in-store?
If you made your purchase in a Diptyque store (excluding department stores), you have 30 days from the date of purcha...
See article
-
-
-
Are delivery and return fees reimbursed?
For a simple and free return, each order includes a prepaid return label. If you choose to return your entire order, ...
See article -
Can I be refunded to a different payment card than the one used for the purchase?
For security reasons, the refund is only made to the card used to pay for the order.It is therefore unfortunately not...
See article -
Can I get a refund for a gift?
Refunds are made exclusively to the card used for the purchase. Therefore, it is directly issued to the person who pl...
See article -
What are the refund timeframes?
We commit to refunding you within a maximum of 14 days from the receipt of your returned products.Once the refund is ...
See article
-