Orders & Payment

• Order Online

  

  • How to Place an Order Online?

    Browse our website and select the creations of your choice by clicking on “Add to Cart.” Once you have finished your ...

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  • Is there a limit on the number of items that can be purchased per order?

    For individual customers placing standard orders, purchases are limited to up to 5 units per item.For corporate order...

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  • Does Diptyque offer corporate gifting?

    Please contact our Corporate Sales team at corporategifts@diptyque.us for assistance in placing your order.Please ens...

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  • What to do if I have not received my order confirmation email?

    Your order confirmation should be emailed within an hour of purchase. Please check your spam and junk folders if you ...

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  • What is the currency on orders to Canada?

    Your order total will be calculated in USD. Please note that your method of payment will be charged in your local cur...

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  • Can I pick up my online order in store?

    Click & Collect service (online purchase, in-store pickup) is not currently available in the U.S. or Canada. You may ...

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• Shop In-Store

  

  • Where to find the nearest store?

    Our store locator provides a complete list of store locations, opening hours, and services offered at each location.

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  • How to reserve a product in store?

    To select our e-reservation service, navigate to the product page. There you will see the option to "Reserve in a bou...

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  • How can I check product availability in store?

    You can check in-store availability the following ways: Navigate to the product page where you will see the option to...

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  • Can I benefit from tax refund on my in-store purchases?

    You can benefit from a tax refund on your in-store purchases if you reside outside the European Union.The tax refund ...

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• Give a Gift

  

  • Do you sell gift cards?

    We do not currently sell electronic or physical gift cards. 

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  • The Diptyque Gift

    Sense of color and texture, delicacy of the gesture... The art of the Diptyque gift reflects attention to every detai...

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  • Do you offer corporate gifts?

    To celebrate a partnership, thank a team, or highlight a special occasion, Diptyque offers an exclusive personalizati...

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• Modify and Cancel an Order

  

  • Can I cancel or modify my online order?

    To ensure you receive your order as quickly as possible, most orders are sent to our fulfillment center within minute...

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• Payment & Invoice

  

  • What payment methods do you accept?

    We currently accept all major credit cards in addition to Klarna, Paypal, Afterpay (US customers only), Google Pay an...

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  • When is my card charged?

    Payment is processed when your order ships. You will receive a shipping notification via email once your order has be...

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  • Is my payment secure?

    The security of your data is a top priority. We use advanced encryption technologies to protect all information relat...

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  • What do I do if my payment is declined?

    If your payment is declined, the order is automatically canceled and the authorization is reversed. Please verify tha...

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  • How do I access my invoice?

    Your invoice is sent to you by email at the time your order is shipped. It is not physically included in the package ...

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  • Can I change the billing address for my order?

    Once your order is submitted, it is no longer possible to change the billing address.

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