Orders & Payment

• Order Online

  

  • How to Place an Order Online?

    Browse our website and select the creations of your choice by clicking on “Add to Cart.” Once you have finished your ...

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  • Is there a limit on the number of items that can be purchased per order?

    For individual customers placing standard orders, purchases are limited to up to 5 units per item.For corporate order...

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  • Does Diptyque offer corporate gifting?

    Please contact our Corporate Sales team at corporategifts@diptyque.us for assistance in placing your order.Please ens...

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  • What to do if I have not received my order confirmation email?

    Your order confirmation should be emailed within an hour of purchase. Please check your spam and junk folders if you ...

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  • Can I pick up my online order in store?

    Click & Collect service (online purchase, in-store pickup) is not currently available in the U.S. or Canada. You may ...

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  • Where can I find the Terms and Conditions for Online Product Sales?

    Our Terms and Conditions are available via the link in the footer of our website. You can also view them here.Our Cus...

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• Shop In-Store

  

  • Where to find the nearest store?

    Our store locator provides a complete list of store locations, opening hours, and services offered at each location.

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  • How to reserve a product in store?

    To select our e-reservation service, navigate to the product page. There you will see the option to "Reserve in a bou...

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  • How can I check product availability in store?

    You can check in-store availability the following ways: Navigate to the product page where you will see the option to...

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  • Can I benefit from tax refund on my in-store purchases?

    You can benefit from a tax refund on your in-store purchases if you reside outside the European Union.The tax refund ...

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• Give a Gift

  

  • What gift services do you offer on your site?

    Engraving:We offer an online personalized engraving service for certain product categories, including classic candles...

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  • Do you sell gift cards?

    We do not currently sell electronic or physical gift cards. 

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  • The Diptyque Gift

    Sense of color and texture, delicacy of the gesture... The art of the Diptyque gift reflects attention to every detai...

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  • Do you offer corporate gifts?

    To celebrate a partnership, thank a team, or highlight a special occasion, Diptyque offers an exclusive personalizati...

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• Modify and Cancel an Order

  

  • Can I cancel or modify my online order?

    To ensure you receive your order as quickly as possible, most orders are sent to our fulfillment center within minute...

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• Payment & Invoice

  

  • What payment methods do you accept?

    We currently accept all major credit cards in addition to Klarna, Paypal, Afterpay (US customers only), Google Pay an...

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  • When is my card charged?

    Your bank card is charged when payment for your order is processed. A confirmation email is then sent to you.

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  • Is my payment secure?

    The security of your data is a top priority. We use advanced encryption technologies to protect all information relat...

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  • What do I do if my payment is declined?

    If your payment is declined, the order is automatically canceled and the authorization is reversed. Please verify tha...

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  • How do I access my invoice?

    You can access your invoice from your order confirmation email, where it can be viewed and downloaded. It is not phys...

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  • Can I change the billing address for my order?

    Once your order is submitted, it is no longer possible to change the billing address.

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