Purchase and Payment
-
-
How to place an order online?
Browse our website and select the creations of your choice by clicking on “Add to cart”. Once you have finished your ...
See article -
Is there a purchase limit per order?
If you are an individual, and for a standard order, you can purchase up to 5 units per item.If you are a business, we...
See article -
Can I place a large quantity order?
Special orders for events or professional use receive particular attention. We invite you to contact our Customer Rel...
See article -
What to do if I have not received the order confirmation email?
Be sure to check your spam or junk mail folders.If nothing appears, we invite you to contact our Customer Service Dep...
See article -
Can I pick up my online order in store?
If you are in the Paris region, two services are offered to you: E-reservation (reservation without online payment)Yo...
See article -
Where can I find the Terms and Conditions of Online Product Sales?
They are accessible via the link located at the bottom of our website. You can also view them here.Our Customer Servi...
See article
-
-
-
Where to find the nearest store?
Find all our stores as well as their opening hours in the "Find your store" section The services offered in each of t...
See article -
How to reserve a product in-store?
You have two options. By e-reservationGo to the page of the product that interests youClick on “In-store availability...
See article -
How to check product availability in store?
The availability of creations in store is updated in real time. You can check it in three ways:Directly on our websit...
See article -
Can I benefit from tax refund on my in-store purchases?
You can benefit from a tax refund on your in-store purchases if you reside outside the European Union.The tax refund ...
See article
-
-
-
Do you offer gift cards?
We do not offer gift cards, but a signature Gift Box.You create your selection; we carefully wrap it. Our signature G...
See article -
The Diptyque Gift
Sense of colour and texture, delicacy of gesture... The art of the Diptyque gift shows attention to every detail. You...
See article -
Do you offer corporate gifts?
To celebrate a partnership, thank a team, or mark a special occasion, Diptyque offers an exclusive personalization se...
See article
-
-
-
Can I cancel or modify my online order?
If your order was placed less than an hour ago, our Customer Service team will do everything possible to adjust the d...
See article
-
-
-
What payment methods are accepted?
OnlineYou have the option to pay for your purchases using the following payment methods: Credit card: Visa, Mastercar...
See article -
When is my card charged?
Your bank card is charged only at the time your order is shipped. A confirmation email is then sent to you.
See article -
Is my payment secure?
The security of your data is a top priority. We use advanced encryption technologies to protect all information relat...
See article -
What to do if my payment is declined?
Your order is then automatically cancelled and you are not charged. We invite you to contact our Customer Service tea...
See article -
How do I access my invoice?
Your invoice is sent to you by email at the time your order is shipped. It is not physically included in the package ...
See article -
Can I change the billing address of my order?
Once your order is confirmed, it is no longer possible to change the billing address.
See article
-