Purchase and Payment
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How to place an order online?
Browse our website and select the creations of your choice by clicking on “Add to cart”. Once you have finished your ...
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Is there a purchase limit per order?
If you are an individual, and for a standard order, you can purchase up to 5 units per item.If you are a business, we...
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Can I place a bulk order?
Special orders for events or professional use receive particular attention. We invite you to contact our Customer Rel...
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What to do if I have not received the order confirmation email?
Remember to check your spam or junk mail folders.If nothing appears, we invite you to contact our Customer Service De...
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Can I pick up my online order in store?
If you are in the London area, two services are offered to you: E-reservation (reservation without online payment)It ...
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Where can I find the Online Product Terms and Conditions of Sale?
They are accessible via the link located at the bottom of our website. You can also view them here.Our Customer Relat...
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Where to find the nearest store?
Find all our stores as well as their opening hours in the "Find your store" section The services offered in each stor...
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How to reserve a product in store?
You have two options. By e-reservationGo to the page of the product you are interested inClick on “Availability in st...
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How to check product availability in store?
The availability of items in store is updated in real time. You can check it in three ways:Directly on our website, b...
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Can I benefit from tax refund on my in-store purchases?
You cannot benefit from a tax refund on your in-store purchases in the United Kingdom.
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Do you offer gift cards?
We do not offer gift cards, but we do offer our signature Gift Box.Select your items, and we will carefully wrap them...
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The Diptyque Gift
A sense of colour and texture, a delicacy of gesture... The art of the Diptyque gift shows attention to every detail....
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Do you offer corporate gifts?
To celebrate a partnership, thank a team, or mark a special occasion, Diptyque offers an exclusive personalisation se...
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Can I cancel or modify my online order?
If your order was placed less than an hour ago, our Customer Service team will do everything possible to adjust the d...
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What payment methods are accepted?
OnlineYou have the option to pay for your purchases using the following payment methods: Bank card: Visa, Mastercard,...
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When is my card charged?
Your bank card is charged only at the time your order is shipped. A confirmation email is then sent to you.
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Is my payment secure?
The security of your data is an absolute priority. We use advanced encryption technologies to protect all information...
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What to do if my payment is declined?
Your order is then automatically cancelled and you are not charged. We invite you to contact our Customer Relations S...
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How do I access my invoice?
Your invoice is sent to you by email at the time your order is shipped. It is not physically included in the package ...
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Can I change the billing address of my order?
Once your order has been confirmed, it is no longer possible to change the billing address.
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