Returns and refunds

• Make a Return

  

  • Can I return an item purchased in-store?

    Purchases made in Diptyque boutiques (excluding department stores) can be exchanged or refunded within 30 days from t...

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  • Can I return an item ordered online?

    If you made your purchase on our website, you have 28 days from the delivery date to return it to us.The return condi...

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  • Can I return a product purchased online to a store?

    If your item was purchased online, it must be returned through our website and not in-store.

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  • How can I make a return online?

    To simplify your return, a prepaid label is usually included in your package. If it is missing or lost, you can gener...

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  • How to get a new return label?

    You can generate a new return label at any time, in a few simple steps, via our dedicated portal Simply:- Enter your ...

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  • Am I able to return my item using a different carrier?

    To ensure your return is received and processed accurately, please submit it through our Returns Portal.We are unable...

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• Request an Exchange

  

  • Can I exchange an item purchased in-store?

    If you made your purchase in a Diptyque store (excluding department stores), you have 30 days from the date of purcha...

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  • Can I exchange an item bought online in store?

    If your item was purchased online, it must be returned via our website and not in store.To find out the procedure, we...

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  • Can I exchange a personalised item?

    A personalised creation is unique… and therefore final. In accordance with our return policy, personalised products c...

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  • Can I exchange a gift?

    If the gift was purchased in storeYou have 30 days from the date of purchase to exchange it for an item of equal or g...

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• Obtain a Refund

  

  • What are the refund timeframes?

    We commit to refunding you within a maximum of 14 days from the receipt of your returned products.Once the refund is ...

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  • Are delivery and return costs refunded?

    For a simple and free return, each order includes a pre-paid return label. If you choose to return your entire order,...

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  • Can I be refunded to a different payment card than the one used for the purchase?

    For security reasons, the refund is only made to the card used for the payment of the order.It is therefore unfortuna...

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  • Can I get a refund for a gift?

    The refund is made exclusively to the card used at the time of purchase. It is therefore sent directly to the person ...

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