Returns and refunds
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Can I return an item purchased in-store?
Purchases made in Diptyque boutiques (excluding department stores) can be exchanged or refunded within 30 days from t...
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Can I return an item ordered online?
If you made your purchase on our website, you have 28 days from the delivery date to return it to us.The return condi...
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Can I return a product purchased online to a store?
If your item was purchased online, it must be returned through our website and not in-store.
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How can I make a return online?
To simplify your return, a prepaid label is usually included in your package. If it is missing or lost, you can gener...
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What to do if one of my items is delivered damaged or defective?
We do everything we can to resolve this quickly, as soon as you initiate a return request via your online account or ...
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Am I able to return my item using a different carrier?
To ensure your return is received and processed accurately, please submit it through our Returns Portal.We are unable...
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Can I exchange an item purchased in-store?
If you made your purchase in a Diptyque store (excluding department stores), you have 30 days from the date of purcha...
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Are delivery and return costs refunded?
For a simple and free return, each order includes a pre-paid return label. If you choose to return your entire order,...
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Can I be refunded to a different payment card than the one used for the purchase?
For security reasons, the refund is only made to the card used for the payment of the order.It is therefore unfortuna...
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Can I get a refund for a gift?
The refund is made exclusively to the card used at the time of purchase. It is therefore sent directly to the person ...
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What are the refund timeframes?
We commit to refunding you within a maximum of 14 days from the receipt of your returned products.Once the refund is ...
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