Shipping and Delivery

• Know Delivery Methods and Times

  

  • Where can I have my order delivered?

    AMERICAS  United-States Canada   France Monaco French Guiana French Polynesia Guadeloupe Martinique Mayotte New cal...

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  • What are the delivery times, methods, and fees?

    Hong Kong Delivery can take 2 to 5 business days within Hong Kong.Once your order has been placed you will receive an...

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• Track an Order

  

  • How can I track my order?

    As soon as your order is shipped, you will receive a confirmation email containing a tracking link. This link becomes...

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  • What to do if my order is returned to the sender?

    Occasionally, a parcel may be returned to us following multiple unsuccessful delivery attempts. In such instances, yo...

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  • What to do if my order tracking is not updating?

    We recommend that you contact our customer service team. They will assist you in checking the order status with the c...

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  • What to do if I have not received the shipping email?

    We kindly ask you to check your spam folder. Should you still not find any emails, please reach out to our Customer S...

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• Change a Delivery

  

  • Can I change the delivery address after placing an order?

    If your order has just been confirmed within the past hour, our customer service team will do their best to assist wi...

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  • What to do if the delivery address is incorrect or incomplete?

    If you receive a notification requesting additional information, or notice an error in the delivery address, please c...

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• Report a Delivery Issue

  

  • What to do if my package is marked as “delivered” but I have not received it?

    We recommend that you carry out the following checks:Verify with your building management whether the package has bee...

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  • What should I do if my order is delivered incomplete?

    Please reach out to our Customer Service team. For more effective support, Customer Service team may ask for addition...

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  • What should I do if I received an item different from my order?

    Kindly retain the package and provide several photographs:The outer packaging of the boxThe product that was received...

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  • What should I do if one of my items is delivered damaged?

    Kindly retain the package and provide photographs of the following:The exterior of the boxThe areas of damageThe prod...

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