Returns & Refunds

• Make a Return

  

  • Can I return an item purchased in-store?

    You may visit any Diptyque store for a return within 30 days of purchase. Merchandise must be unopened, unused, and a...

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  • Can I return an item ordered online?

    Unopened and unused merchandise is eligible for return within 30 days of delivery. Return conditions require that you...

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  • Can I return an online order at a Diptyque store?

    You may visit any Diptyque boutique for assistance in initiating your online return. Simply provide your order number...

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  • How do I return my order?

    Unopened and unused merchandise is eligible for return within 30 days of delivery. We welcome you to initiate a retur...

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  • How do I return my order?

    Unopened and unused merchandise is eligible for return within 30 days of delivery. We welcome you to initiate a retur...

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  • How to make a return using a different carrier?

    To simplify your process, we provide you with a prepaid return label. It is free and guarantees secure and optimized ...

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• Request an Exchange

  

  • Can I exchange an item purchased in-store?

    You may visit any Diptyque store for an exchange within 30 days of purchase. Merchandise must be unopened, unused, an...

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  • Can I exchange an item purchased online in-store?

    If your item was purchased online, it must be returned through our website and not in-store.To learn how to proceed, ...

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  • Can I exchange a personalized item?

    Once a product has been personalized with engraving, it cannot be returned or exchanged. 

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  • Can I exchange a gift?

    If the gift was purchased in-storeYou have 30 days from the date of purchase to exchange it for an item of equal or g...

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• Obtain a Refund

  

  • When will my return be processed?

    The processing time for your refund is estimated to be 14 business days from the date of receipt. You will receive a ...

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  • Are shipping and return fees reimbursed?

    You can return your order free of charge, with no shipping or restocking fees. Please note that initial shipping cost...

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  • Can my refund be issued to a different payment method?

    Refunds can only be issued to the original method of payment used.If the card used for your purchase has been cancele...

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  • Can I get a refund for a gift?

    Refunds can only be issued to the original method of payment. Gifts that meet our return requirements can be exchange...

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