Returns & Refunds
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Can I return an item purchased in-store?
You may visit any Diptyque store for a return within 30 days of purchase. Merchandise must be unopened, unused, and a...
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Can I return an item ordered online?
Unopened and unused merchandise is eligible for return within 30 days of delivery. Return conditions require that you...
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Can I return an online order at a Diptyque store?
You may visit any Diptyque boutique for assistance in initiating your online return. Simply provide your order number...
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How do I return my order?
Unopened and unused merchandise is eligible for return within 30 days of delivery. We welcome you to initiate a retur...
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What to do if one of my items is delivered damaged or defective?
To help us provide a fast, tailored resolution, please contact Customer Service with clear photos of: the outer parce...
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How to make a return using a different carrier?
To simplify your process, we provide you with a prepaid return label. It is free and guarantees secure and optimized ...
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Can I exchange an item purchased in-store?
You may visit any Diptyque store for an exchange within 30 days of purchase. Merchandise must be unopened, unused, an...
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Are shipping and return fees reimbursed?
You can return your order free of charge, with no shipping or restocking fees. Please note that initial shipping cost...
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Can my refund be issued to a different payment method?
Refunds can only be issued to the original method of payment used.If the card used for your purchase has been cancele...
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Can I get a refund for a gift?
Refunds can only be issued to the original method of payment. Gifts that meet our return requirements can be exchange...
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When will my return be processed?
The processing time for your refund is estimated to be 14 business days from the date of receipt. You will receive a ...
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