Returns and Refunds

• Make a Return

  

  • Can I return an item purchased in-store?

    For purchases made at Diptyque boutiques or counters in Hong Kong, please retain your receipt and return the product ...

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  • Can I return an item ordered online?

    We hope that you are happy with your order, but if for some reason you are not, we offer free returns at Diptyque. Yo...

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  • Can products purchased online be returned at physical stores?

    If you purchased items from the Diptyque official online store, returns must be processed through the official websit...

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  • How can I make an online return?

    To make a return, we invite you to follow these steps: ・Complete the Return Form and clearly indicate:・Your HK order ...

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  • How to get a new return label?

    Not applicable in HK

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  • How to make a return using a different carrier?

    Not applicable in HK 

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• Request an Exchange

  

  • Can I exchange an item purchased in-store?

    If you purchased an item at a Diptyque boutique or store counters:With a purchase receipt or gift receipt, you may re...

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  • Can I exchange an item bought online in-store?

    If your item was purchased online, it must be returned via our website and not in-store.To find out how to proceed, w...

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  • Can I exchange a personalized Diptyque product?

    Personalized Diptyque products are unique and therefore considered final sale. In accordance with our return policy, ...

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  • Can I exchange a gift?

    If you purchased an item at a Diptyque boutique or store counters:With a purchase receipt, you may request an exchang...

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• Obtain a Refund

  

  • How long does a refund take?

    Refunds are processed within 14 business days upon receipt of your returned parcel. Once your refund has been process...

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  • Are delivery and return fees refundable?

    For purchases of HKD 500 or above at the Diptyque online store, complimentary shipping is provided. For orders of HKD...

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  • Can I be refunded to a different payment card than the one used for the purchase?

    For security reasons, refunds will only be returned to the original payment method used for the order. Therefore, oth...

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  • Can I get a refund for a gift?

    Refunds are only returned to the original payment method. Therefore, the amount will be returned directly to the purc...

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