Returns and Refunds
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Can I return an item purchased in-store?
For purchases made at Diptyque boutiques or counters in Hong Kong, please retain your receipt and return the product ...
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Can I return an item ordered online?
We hope that you are happy with your order, but if for some reason you are not, we offer free returns at Diptyque. Yo...
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Can products purchased online be returned at physical stores?
If you purchased items from the Diptyque official online store, returns must be processed through the official websit...
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How can I make an online return?
To make a return, we invite you to follow these steps: ・Complete the Return Form and clearly indicate:・Your HK order ...
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What to do if one of my items is delivered damaged or defective?
Please contact our customer service team via email (customercare@diptyque.com.hk) within 7working days of receiving t...
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How to make a return using a different carrier?
Not applicable in HK
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Can I exchange an item purchased in-store?
If you purchased an item at a Diptyque boutique or store counters:With a purchase receipt or gift receipt, you may re...
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Are delivery and return fees refundable?
For purchases of HKD 500 or above at the Diptyque online store, complimentary shipping is provided. For orders of HKD...
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Can I be refunded to a different payment card than the one used for the purchase?
For security reasons, refunds will only be returned to the original payment method used for the order. Therefore, oth...
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Can I get a refund for a gift?
Refunds are only returned to the original payment method. Therefore, the amount will be returned directly to the purc...
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How long does a refund take?
Refunds are processed within 14 business days upon receipt of your returned parcel. Once your refund has been process...
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