Shipping & Delivery

• Know Delivery Methods and Times

  

  • Where can I have my order delivered?

    To place your order, visit the website of the delivery country.Below is a list of countries and regions currently se...

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  • What are the delivery times, methods, and fees?

    To offer you the best possible experience, several delivery options are available to you.USUPS Ground delivery takes ...

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• Track an Order

  

  • How can I track my order?

    You'll receive a shipping notification email with tracking details once your order ships.If you have a Diptyque accou...

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  • What to do if my order is returned to the sender?

    UPS will return your order if the address is incomplete, incorrect or if the driver can't find a secure drop-off loca...

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  • What to do if my order tracking is not updating?

    We invite you to contact our Customer Service.An advisor will then check its progress with the carrier and assist you...

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  • What to do if I have not received my shipping notification email?

    Please be sure to check your spam or junk mail folders.If you cannot find the email, please contact our Customer Serv...

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• Change a Delivery

  

  • Can I change the delivery address after placing an order?

    If any changes need to be made to your delivery address, please contact Customer Service as soon as possible. While w...

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  • What to do if the delivery address is incorrect or incomplete?

    If any information on your delivery address is incorrect or incomplete, please contact Customer Service as soon as po...

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• Report a Delivery Issue

  

  • What to do if my package is marked as "delivered" but I have not received it?

    If you cannot locate your delivery, we ask that you check around the property to see if the package may have been lef...

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  • What should I do if my order is delivered incomplete?

    Please contact Customer Service if your order arrives incomplete. To better understand what happened, a representativ...

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  • What should I do if I received the wrong item in my order?

    If you received the wrong item(s) in your order, please contact Customer Service detailing what you received, along w...

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  • What should I do if one of my items is delivered damaged?

    To help us provide a fast, tailored resolution, please send us clear photos of: the outer parcel/box (ideally includi...

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