Shipping and delivery

• Know Delivery Methods and Times

  

  • Where can I have my order delivered?

    In the United KingdomWe deliver to mainland UK, including England, Scotland, Wales, and Northern Ireland. The Channel...

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  • What are the delivery times, methods and charges?

    To offer you the best possible experience, several delivery options are available to you.In the United KingdomIn main...

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• Track an Order

  

  • How can I track my order?

    As soon as your order is shipped, you will receive a confirmation email containing a tracking link. This link becomes...

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  • What to do if my order is returned to the sender?

    Sometimes a parcel is returned to us after several unsuccessful delivery attempts. In this case, you have two options...

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  • What to do if my order tracking does not update?

    We invite you to contact our Customer Relations Service.An advisor will then check its progress with the carrier and ...

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  • What to do if I have not received the shipping email?

    Remember to check your spam or junk mail folders.If nothing appears, we invite you to contact our Customer Relations ...

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• Change a Delivery

  

  • Can I change the delivery address after placing an order?

    If your order was placed less than an hour ago, our Customer Service team will do everything possible to adjust the d...

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  • What to do if your delivery address is incorrect or incomplete?

    If you have received a request for clarification or have noticed an inaccuracy, we invite you to contact our Customer...

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• Report a Delivery Issue

  

  • What to do if my parcel is marked as "delivered" but I have not received it?

    We invite you to carry out the following checks:Check your mailboxCheck with your conciergeAsk your neighbours, who m...

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  • What should I do if my order is delivered incomplete?

    We invite you to contact our Customer Service Department.To better understand the situation, an advisor may ask you f...

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  • What should I do if I received an item different from my order?

    Please keep the package and take the following photos:The outside of the boxThe products receivedA sworn statement co...

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  • What should I do if one of my items is delivered damaged?

    Please keep the package and take the following photos:The outside of the boxThe labelThe damaged areasThe products da...

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